Course title: ITIL fundamentals

Duration: 2 Days

Time: 9.30 a.m. to 5.30 p.m.

Criteria:


Thiscourse is appropriate for any professional who is working in service organisation or IT consultancy in Infrastructure management, production support, qualityfunction.


Any professional having at least 4 years of experience in BPO,KPOor EDP department of organization in any business e.g. BFSI segment
Candidate working in an industry who aspires to work in IT or Service Management function

Benefits for participants:

1. Acquire Fundamental Knowledge on service management processes

2. Readiness for ITIL foundation certificate exam

3. Know-how of global best practices in service management

Benefits for HR:

1. Availability of employees equipped with requisite skills

2. Use the trained staff internally for percolation to others

3. Readiness for service management (ISO 20000-1:2011 Standard)certification for organization

4. Reduction in attrition,chrunout

5. Increase employee satisfaction level

Methodology:

1. Classroom / On-line Training

2. Illustrations ,Quiz, Case Studies

Brief Outline of CourseContents:

Day 1: Time: 9.30 a.m. to 5.30 p.m.

Session 1: Introduction to Service Management Lifecycle Overview of ITIL 2011, Basic Concepts, Principles of Service Management, Service, Processes, Functions, Roles, ITIL Service Lifecycle

Session 2: Service Strategy Concepts and Models, Processes

Session 3: Service Design Concepts and Models, Key Principles, Processes

Session 4: Service Transition
Concepts and Models, Key Principles, Processes

Day 2: Time: 9.30 a.m. to 5.30 p.m.

Session 5: Service Operations:Concepts and Models, Key Principles, Processes and Functions
Session 6: Continual Service Improvement Concepts and Models, Key Principles, Processes
Session 7: Summary and Review of Key Concepts
Session 8: Case Studies

Course title: TQM for Information Technology (IT)
Duration: 2 Days
Time: 9.30 a.m. to 4.30 p.m.
Criteria:
Thiscourse is appropriate for any professional who is responsible for improving aprocess / product / by applying quality. Participants can come from a wide range of businesses including:
• Software
• Computers/ITES
• BPO, KPO
• IT professional from other industries/organisations
Any person having at least 2 years of experience in IT consultancy or EDP department of organization in any business e.g. BFSI segment
Candidate working in an industry who aspires to work in IT(especially testing area) or Quality function of IT
Benefits for participants:
1. Knowledgeable on Total Quality Management theories and practices
2. Evaluate problems, statistically and quantitatively
3. Understand Software Testing benefits ( QA – Product)
4. Design and implement Lean ,Six Sigma projects
5. Apply quality improvement methods to improve quality in area of work
6. Learn the principles and philosophy behind TQM

Benefits for HR:
1. Availability of employees equipped with requisite skills for Quality and Testing
2. Reduction in hiring cost for quality function
3. Fulfillment of training needs of concerned resources
4. Reduction in attrition,chrunout
5. Increase employee satisfaction level

Methodology:

1. Classroom / On-line Training
2. Illustrations ,Quiz, Case Studies

Brief Outline of CourseContents:
Day 1:
1. Introduction to TQMand Overview
2. Quality Assurance (Process)
3. Quality Assurance (Product)
4. Quality Control Techniques
5. Quality Management
Day 2:
1. Project Quality Metrics
2. Quality Standards – ISO, CMMi and P-CMM
3. Lean IT and Six Sigma Techniques
4. TQM Practices and Business Results
5. Case Studies

Course title: Lean 6sigma for Information Technology(IT)
Duration: 2 Days
Time: 9.30 a.m. to 4.30 p.m.
Criteria:
Thiscourse is appropriate for any professional who is responsible for improving a business process / product / service or the organization’s profitability. Participants can come from a wide range of businesses including:
• Software
• Computers
• BPO, KPO
Any person having at least 2 years of experience in IT consultancy or EDP department of organization in any business e.g. BFSI segment Candidate working in an industry who aspires to work in IT or Quality function of IT
Benefits for participants:
1. Facilitates usage of 6 and Lean in current work area to evaluate daily activities, to reduce cycle times, and improve quality
2. Evaluate problems, statistically and quantitatively
3. Understand DMAIC process
4. Work on root cause analysis and basic statistical analysis on process measurements
5. Design and implement Lean ,Six Sigma projects
6. To apply statistical methods to improve business processes
7. Learn the principles and philosophy behind the Lean Six Sigma method

Benefits for HR:
1. Availability of employees equipped with requisite skills
2. Reduction in hiring cost for quality function
3. Fulfillment of training needs of concerned resources
4. Reduction in attrition,chrunout
5. Increase employee satisfaction level

Methodology:

1. Classroom / On-line Training
2. Illustrations ,Quiz, Case Studies

Brief Outline of CourseContents:
Day 1:
1. Introduction to 6and Overview
2. DMAIC process and Tools Overview
3. Usage of 6 in IT
4. 6sigma in SDLC stages , BPM and support functions
5. Introduction to Lean IT
Day 2:
1. Principles of Lean IT
2. Lean Management
3. Lean IT and Six Sigma
4. Statistical Process Control
5. Various statistical techniques (e.g. Pareto Chart ,Control Chart etc.)

  • Personal counselling with senior participants in industry.
  • Opportunity to study projects.
  • Free Career Guidance On Six Sigma Methodology ,TPM and TQM.
  • Special Discount in fees for small/medium scale industry professionals.
  • Attend 5 One Day Training programs and get your SSGB Certificate.
  • Placement assistance for completion of project work.
  • 100% Job assistance for all the participants.

Free Career Guidance on Six Sigma Methodology

Free Career Guidance on TPM.

Free Career Guidance on TQM.

“Job Placement based on needs.

“Crash course on Six Sigma Black Belt;project mentoring will be provided after 7 weeks

Special Discount in fees for fresher & small/medium scale industry professionals.

Modular structure; you can attend and complete the course on any 5 Sundays depending on your convenience.

Attend 5 One Day Training programs and get your SSGB Certificate.

Placement assistance & mentoring for project assignment work.

IFQ trainers are running their own company successfully using all Six Sigma Techniques