Course title: TQM for Information Technology (IT)
Duration: 2 Days
Time: 9.30 a.m. to 4.30 p.m.
Criteria:
Thiscourse is appropriate for any professional who is responsible for improving aprocess / product / by applying quality. Participants can come from a wide range of businesses including:
• Software
• Computers/ITES
• BPO, KPO
• IT professional from other industries/organisations
Any person having at least 2 years of experience in IT consultancy or EDP department of organization in any business e.g. BFSI segment
Candidate working in an industry who aspires to work in IT(especially testing area) or Quality function of IT
Benefits for participants:
1. Knowledgeable on Total Quality Management theories and practices
2. Evaluate problems, statistically and quantitatively
3. Understand Software Testing benefits ( QA – Product)
4. Design and implement Lean ,Six Sigma projects
5. Apply quality improvement methods to improve quality in area of work
6. Learn the principles and philosophy behind TQM

Benefits for HR:
1. Availability of employees equipped with requisite skills for Quality and Testing
2. Reduction in hiring cost for quality function
3. Fulfillment of training needs of concerned resources
4. Reduction in attrition,chrunout
5. Increase employee satisfaction level

Methodology:

1. Classroom / On-line Training
2. Illustrations ,Quiz, Case Studies

Brief Outline of CourseContents:
Day 1:
1. Introduction to TQMand Overview
2. Quality Assurance (Process)
3. Quality Assurance (Product)
4. Quality Control Techniques
5. Quality Management
Day 2:
1. Project Quality Metrics
2. Quality Standards – ISO, CMMi and P-CMM
3. Lean IT and Six Sigma Techniques
4. TQM Practices and Business Results
5. Case Studies